The easiest way to exchange something is to place a new order on the website for the style/size you want. Then send back the first item with a copy of your original invoice & clear instructions and we will refund your credit card/paypal/afterpay for the cost of the item.
Shipping/handling costs are not refundable
You can also just send back the item for store credit. We will email you an online gift certificate for the cost of the returned item and then you can use that to place a new order for whatever you like.
*We will exchange a Leather Biker Jacket 2 times w no shipping fees to ship the jacket back to the customer on orders $100 and up. If an exchange goes past 2 times (3rd exchange & up) we will need to add on the shipping cost back to you. Jackets must be $100 or more to qualify for the free exchanges. Customers are responsible for the fees to ship the unwanted jacket back to us.
DO NOT Return Jackets in only a plastic bag!! Jackets are heavy and a bag is not enough protection.
Bags often come back ripped and the jacket is left exposed. If it is returned this way we will not accept it as a return or exchange after we inspect it -- if we find any damage.
If you do not want an exchange just send back the item with a copy of your invoice and a clear note requesting a refund.
If you return a package to us with no instructions as to what refund method you want we will refund you via AYP Store Credit only.
Keep in mind that SALE items are not refundable, for sale items we will email a gift certificate for store credit.
Send returns to:
Angry, Young and Poor
356 West Orange Street
Lancaster, PA 17603
AYP RETURN POLICY:
1. Angry, Young and Poor will NOT accept any returns or exchanges for any reason after 2 months from the date your order shipped.
Returned orders over $300 are only eligible for store credit. We are a small business and cannot absorb refunding large returns. We love supplying Movies, Theater, & other groups but returns over $300 will only be eligible for store credit.
2. Customer is responsible for all shipping costs to return the item as well as to ship a replacement item. Shipments back are free on exchanges $100 and up.
3. Returns on music (Vinyl Records, CDs, DVDs, etc) and Videos only if the items are defective and may only be exchanged for the exact same item....in store and online.
4. Clothing, t-shirts, and leather goods must be returned in new, unworn and unwashed condition with all tags in place (if they came with tags). Bathing suits must have the hygiene strip in place.
*note-if you smoke you must keep your clothing away from where you smoke. If you return clothing smelling of smoke we will NOT accept them for return or exchange.
5. Shoes must be returned in new, unworn condition with all tags in place. Please return shoes in the original packaging. We strongly suggest you try on shoes on carpeting and make sure they fit before you wear them out. DO NOT SHIP Shoes back in their box only and put shipping labels and or tape on the box - they are no longer new or resell-able if you ruin the box!
6. Absolutely no returns on Dr Marten Shoe Insoles, books, body jewelry, pins, stickers, patches, hair products, fishnets, socks, pantyhose, any tops from the hosiery (Fishnets & Pantyhose) category, Vinyl Records, or underwear.
7. NO REFUNDS FOR SALE ITEMS. You may return sale items for exchanges or gift certificates, but we will not issue a refund.
8. AYP is NOT responsible if your return package is lost or damaged on its way back to us. We strongly recommend using a trackable service like UPS or FEDEX, or use delivery confirmation through the USPS. If your package is not received by us and you did not use one of these services there's nothing we can do about it.
9. If you are returning multiple items or over $75 worth of merchandise (before any discount is applied) for a refund we reserve the right to assess a 10% restocking fee to the amount of the refund or our original shipping cost. If you would prefer a gift certificate we can issue it for the full amount of the merchandise returned. (Restocking fee is 10% of the value of the return) We are a small business and cannot absorb the costs of losing our original shipping if you are returning an item for a refund and no longer qualify for free shipping with the return.
10. If your order is missing anything or you received incorrect or damaged items you MUST contact us within 24 hours of receipt. We will not acknowledge your claim otherwise.
11. Merchandise ordered with a GIFT CERTIFICATE is NOT eligible for a Cash refund. We can send alternate merchandise, or else put the money back onto the gift certificate.
We can only refund your original method of payment or issue store credit. We will not send out checks, money orders, etc.
12. Shipping, Handling, and Punk Rock Points are NOT refundable.
13. If you have any questions about this RETURN policy please contact us before you send your return.
14. If you return a package to us with no instructions as to what refund method you want we will refund you via AYP Store Credit only.
15.
We will exchange a Leather Biker Jacket/Shoes 2 times ONLY w no shipping fees to ship the jacket back to the customer. If an exchange goes past 2 times (3rd exchange & up) we will add on the shipping cost back to you.
16. Returns that have your order falling under the free shipping level will have our original shipping cost held from your return.
We are a small business & cannot absorb the
shipping cost of a returned jacket if you do not want
store credit or an even exchange.
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